Effective Date: 27th February 2026
Introduction
Numb & Number Pty Ltd (“Numb & Number”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our tattoo numbing cream products, or otherwise interact with us.
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
We may collect the following types of personal information:
Information You Provide to Us
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via third-party payment providers)
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Order history
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Customer service enquiries and communications
Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Device type
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Browser type
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Pages viewed
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Date and time of access
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Cookies and usage data
How We Collect Your Personal Information
We collect personal information when you:
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Place an order on our website
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Create an account
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Subscribe to our newsletter
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Contact customer support
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Participate in promotions or surveys
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Browse our website (via cookies and analytics tools)
Why We Collect Your Personal Information
We collect and use your personal information to:
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Process and fulfil orders
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Deliver products
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Process payments
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Provide customer support
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Send order updates and confirmations
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Improve our website and services
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Send marketing communications (where you have consented)
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Comply with legal obligations
We will only use your personal information for purposes that are reasonably necessary for our business operations.
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full credit card details on our servers.
Disclosure of Personal Information
We may disclose your personal information to:
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Payment processors
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Shipping and logistics providers
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IT and website service providers
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Marketing platforms (e.g., email service providers)
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Professional advisers (e.g., accountants, lawyers)
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Government or regulatory authorities where required by law
We take reasonable steps to ensure third parties handle your information securely.
Some third-party providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
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Enhance user experience
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Analyse website traffic
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Improve marketing effectiveness
You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
Direct Marketing
We may send you marketing communications about our products and promotions if you have opted in to receive them. You can unsubscribe at any time by:
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Clicking the “unsubscribe” link in our emails; or
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Contacting us directly.
We comply with the Spam Act 2003 (Cth).
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:
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Secure SSL encryption
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Secure payment gateways
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Restricted staff access
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Secure hosting environments
While we take reasonable precautions, no method of transmission over the internet is completely secure.
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, please contact us using the details below.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
