Terms and Conditions

Effective Date: 27/02/2026
Website: www.nopainallgain.store
Business Name: Numb & Number

1. Acceptance of Terms

By accessing or using this website and purchasing products from Numb & Number (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to purchase products from this site.

2. Products

We sell topical tattoo numbing creams intended for external use only.

2.1 Product Disclaimer

Our products are for cosmetic use only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary depending on skin type, application method, and individual sensitivity.
Customers are responsible for reading all product instructions before use.

We strongly recommend performing a patch test 24 hours before full application.

3. Medical Disclaimer

The information provided on this website is for informational purposes only and does not constitute medical advice.

Our products contain active ingredients such as lidocaine or other topical anaesthetics. You should consult a licensed healthcare professional before use if you:

Have sensitive skin or allergies
Have liver or heart conditions
Are pregnant or breastfeeding
Are taking prescription medications
Have been advised to avoid topical anaesthetics

We are not liable for adverse reactions resulting from misuse, failure to follow instructions, or undisclosed medical conditions.

4. Orders and Payment

4.1 Pricing

All prices are listed in $AUD and are subject to change without notice.

4.2 Payment

We accept payment through approved payment providers listed at checkout. By submitting payment, you confirm that you are authorised to use the payment method.

4.3 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorised transactions, or product availability issues.

5. Shipping and Delivery

Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
Risk of loss transfers to the customer upon delivery.

Customers are responsible for ensuring the product is legal to import into their country.

6. Returns and Refunds

Due to hygiene and safety reasons, we do not accept returns of opened products.

6.1 Eligible Returns

Unopened and unused products may be returned within 15 days of delivery.

6.2 Non-Refundable Items

Opened or used products
Clearance or promotional items
Gift cards

Refunds are issued to the original payment method after inspection and approval.

Shipping costs are non-refundable unless the product was damaged or incorrect.

7. Limitation of Liability

To the fullest extent permitted by law, Numb & Number shall not be liable for:

Allergic reactions or skin irritation
Improper use of the product
Indirect, incidental, or consequential damages
Lost income or business interruptions

Our total liability shall not exceed the amount paid for the product purchased.

8. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and branding, is the property of Numb & Number and may not be copied, reproduced, or distributed without written permission.

9. Prohibited Uses

You agree not to:

Use the products in a manner inconsistent with instructions
Resell products without authorisation
Misrepresent our products
Use the website for unlawful purposes

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of state of Victoria, Australia, without regard to conflict of law principles.

11. Indemnification

You agree to indemnify and hold harmless Numb & NUmber from any claims, damages, or expenses arising from misuse of products, violation of these Terms, or violation of applicable laws.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about these Terms, please contact:

Numb & Number
Email: info@nopainallgain.store
Address: Werribee VIC 3030
Phone: 0452 530 205

Ts & Cs